Before you apply
How do I arrange a viewing?
Call us on 0141 423 6526, message us on WhatsApp, or use the contact form. All viewings are by appointment.
What is a MyRentalCV and do I need one?
Yes. Before applying for any of our properties, please complete a free MyRentalCV. It brings together your ID, rental history, employment and credit information in one place, so we can process your application quickly.
Do you charge any fees?
No. We do not charge tenants any fees for viewings, applications, referencing or setting up a tenancy. You only pay your rent and a refundable tenancy deposit.
Do I need a guarantor?
It depends on the outcome of your referencing and affordability checks. If a guarantor is needed, we will let you know and they will need to provide their details.
Can I have pets or smoke in the property?
This depends on the property and the landlord. Please ask us before you apply and tell us about any pets on your application.
Applying
How do I apply?
Once you have viewed the property and completed your MyRentalCV, you can apply online or download our paper application form.
How long does it take?
Most applications are reviewed within a few working days once we have your MyRentalCV and all your documents. We will keep you updated.
What documents will I need?
Photo ID (passport or driving licence), a recent utility bill, your current landlord or agent’s details, and your employer’s details. If you have a guarantor, we will need their details too.
Moving in
How much is the deposit?
The deposit is set out in the property advert. By law in Scotland, a deposit cannot be more than two months’ rent.
Is my deposit protected?
Yes. Your deposit is lodged with SafeDeposits Scotland within 30 working days of your tenancy starting, and you will receive confirmation from them.
What type of tenancy will I have?
A Private Residential Tenancy (PRT), the standard open-ended tenancy used in Scotland. We will give you a copy of your tenancy agreement and the supporting notes before you move in.
What do I need to pay before I move in?
Your deposit and first month’s rent, once your tenancy agreement has been signed. We will confirm the amounts and how to pay.
Do I need contents insurance?
Your landlord insures the building, but not your belongings. We recommend you take out your own contents insurance.
During your tenancy
How do I report a repair?
Report repairs online 24/7 through Fixflo. You can describe the problem and add photos, and we will arrange for a contractor to contact you.
What should I do in an emergency?
If you smell gas, call the National Gas Emergency Service on 0800 111 999 straight away. For other emergencies such as major leaks or loss of heating, report it on Fixflo and call us on 0141 423 6526.
Who pays council tax and utility bills?
You are responsible for council tax, gas, electricity, broadband and TV licence unless your tenancy agreement says otherwise. We will notify the council tax office and suppliers when you move in and out.
Can my rent go up?
Under a Private Residential Tenancy, your landlord must give you at least three months’ written notice of a rent increase and can only increase the rent once every 12 months. If you think an increase is unfair, you can refer it to a Rent Officer.
Moving out
How do I give notice?
You must give at least 28 days’ notice in writing, unless you and your landlord agree otherwise. Email us at info@property4usc.co.uk to give notice.
How do I get my deposit back?
At the end of your tenancy, we will check the property against the inventory. Your deposit is repaid through SafeDeposits Scotland. If there is a disagreement over deductions, SafeDeposits Scotland offers a free dispute resolution service.